PRIVACY POLICY

This Privacy Notice for DETAILERDASH LLC ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

• Visit our website at http://www.detailerdash.com or any website of ours that links to this Privacy Notice.
• Download and use our mobile application (DetailerDASH), or any other application of ours that links to this Privacy Notice.
• Use DetailerDASH: Experience a new standard of vehicle care that fits your life. DetailerDash connects you with DASH pros—skilled local experts who bring a professional shine directly to your location. We use professional-grade formulas and engineered techniques for a precise, hand-detailed approach.
• Engage with us in other related ways, including any marketing or events.

Questions or concerns? If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at admin@detailerdash.com.

1. WHAT INFORMATION DO WE COLLECT?

In Short: We collect personal information that you provide to us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Names, phone numbers, email addresses, and mailing addresses.
• Usernames, passwords, and contact or authentication data.
• Billing addresses and debit/credit card numbers.
• Insurance (garage keepers or general liability) and ID cards (for DASH Pros).

Sensitive Information: We do not process sensitive information.

Payment Data & Encapsulation Protocol: We may collect data necessary to process your payment. DETAILERDash LLC utilizes industry-standard encryption and secure third-party payment gateways. We do not store or process full credit card numbers or sensitive financial authentication data on our local servers. All payment data is 'tokenized' and handled directly by our PCI-compliant vendors (Stripe, PayPal, Apple, and Google) to ensure maximum security for both Neighbors and DASH pros.

Application Data: If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:

• Geolocation Information: We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services.
• Mobile Device Access: We may request access or permission to certain features from your mobile device, including your bluetooth, camera, contacts, microphone, sensors, sms messages, and storage.
• Push Notifications: We may request to send you push notifications regarding your account or certain features of the application(s).

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

• Log, Usage, and Device Data: IP address, browser/device characteristics, operating system, and device name.
• Location Data: Precise or imprecise location data via GPS and other technologies.
• Access Times & Pages Viewed: To track peak dispatch hours and see which marketing packages are performing best.
• Device ID / Advertising ID: Used to distinguish unique users without requiring a login every single time.
• Approximate Geolocation: To notify Neighbors when a Pro is "En Route" and to ensure local Cook County compliance.

Google API: Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation, authenticate users, and manage user accounts.
• To deliver and facilitate delivery of services to the user, respond to inquiries, and fulfill orders.
• To evaluate and improve our Services, products, marketing, and your experience.
• To comply with our legal obligations.
• Insurance Information: To verify professional credentials and active insurance status for DASH pros to ensure platform safety.
• Evidence Vault Media Storage: To facilitate dispute resolution and damage claims through the Evidence Vault media storage.
• Payout Adjustments: To calculate and process performance-based payout adjustments (e.g., Mastery Status recalibration).

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may need to share your personal information in the following situations:

• Business Transfers: Connection with any merger, sale of company assets, financing, or acquisition.
• When we use Google Maps Platform APIs: We may share your information with certain APIs (e.g., Google Maps API, Places API). This includes Precise Geolocation Data (Latitude and longitude coordinates), Address Information, Proximity Data, and Route Data (Real-time movement and ETA). We cache your location for twelve (12) months.
• Other Users: Information shared in public areas may be viewed by all users.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information. We permit third parties for analytics and advertising.

Google Analytics: We may share information with Google Analytics to analyze use of Services. Features may include Remarketing, Impression Reporting, Demographics and Interests Reporting, and Integrated services. Opt-out here: https://tools.google.com/dlpage/gaoptout

5. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?

We provide AI Products through third-party service providers ("AI Service Providers"), including Google Cloud AI, OpenAI, and Alibaba Cloud AI. Our AI Products are designed for AI automation, document generation/research, predictive analytics, and image/video/text analysis.

How to Opt Out: Update account settings or contact us.

6. HOW LONG DO WE KEEP YOUR INFORMATION & HOW IS IT KEPT SAFE?

We will only keep your personal information for as long as users have an account with us. When no longer needed, we will delete or anonymize it. We have implemented appropriate technical and organizational security measures to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. Transmission is at your own risk.

7. YOUR PRIVACY RIGHTS & SMS DISCLOSURE

Depending on your location, you may have specific rights regarding your personal information. You may review, change, or terminate your account at any time via your account settings.

How to Delete Your Account: You maintain the right to delete your data and remove your account from the platform at any time. To delete your account and associated data directly within the DetailerDASH app: Navigate to your Profile Settings, scroll down to the bottom of the page, and tap on Delete Account. Please note that certain data (such as transactional records) may be retained for legal, tax, or anti-fraud purposes as outlined in Section 6.

• Withdrawing Your Consent: If we rely on your consent for processing, you may withdraw it at any time by contacting us at admin@detailerdash.com.
• Opting Out of Marketing: You may unsubscribe from marketing communications by following the "unsubscribe" link in our emails or by replying "STOP" to any SMS message.
• SMS & Mobile Privacy Disclosure: DetailerDASH uses mobile information solely for service-related communications, account updates, and operational alerts (e.g., booking confirmations, "En Route" status, and security notifications). We do not share, sell, or rent your mobile phone number or personal information with third parties for marketing or lead generation purposes. SMS consent obtained through our website is strictly for the delivery of DetailerDASH services. Message frequency varies based on your account activity and service requests. Message and data rates may apply as per your wireless carrier plan. You may opt out of SMS communications at any time by replying "STOP" to any message from us. For assistance, reply "HELP" to any message or contact us at admin@detailerdash.com.
• Controls for Do-Not-Track Features: We do not currently respond to Do-Not-Track ("DNT") browser signals. However, we honor Global Privacy Control (GPC) signals as valid opt-out requests for targeted advertising.

8. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

Residents of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia may have specific rights.

Categories of Personal Information We Collect (Last 12 Months): Identifiers, Personal information (CA Statute), Protected classification, Commercial information, Biometric information, Internet activity, Geolocation data, Sensory information, Professional/Employment, and Inferences.

9. PLATFORM INTEGRITY POLICIES

EVIDENCE VAULT & BIPA DISCLAIMER
DetailerDash utilizes the "Evidence Vault" to store 360° visual records of vehicles for quality assurance and dispute resolution. We do not collect, store, or utilize "biometric identifiers" (such as faceprints, voiceprints, or retina scans) as defined by the Illinois Biometric Information Privacy Act (BIPA). Our visual data is restricted to vehicle condition and location verification. We employ "Redaction by Design," making reasonable efforts to blur or redact license plates and non-involved third parties in media used for promotional purposes.

AUTOMATED PAYOUT RECALIBRATION (THE RATING WATCHDOG)
To maintain the platform’s "Infrastructure of Integrity," DetailerDash utilizes automated logic to process Neighbor ratings and feedback. These inferences directly impact a DASH pro’s "Mastery Status" and subsequent payout percentages (calibrated between 78% and 82%). Users have the right to request a manual review of any automated recalibration that results in a significant financial change by contacting admin@detailerdash.com.

GEOLOCATION "GHOSTING" POLICY
In the interest of data minimization, precise latitude and longitude tracking is initialized only during an active "En Route" or "Shine" status. Upon the finalization of a mission, precise tracking is "ghosted" (purged from active memory), and only generalized location data is retained for tax compliance and municipal audit purposes in the Cook County area.

10. CONTACT US

If you have questions or comments about this notice, or wish to review, update, or manually request the deletion of the data we collect from you, you may contact us using the information below. If you no longer have access to the app to use the automated deletion tool, please email us with the subject line "Data Deletion Request."

Email: admin@detailerdash.com

Phone: +1 (877) 609 3132, Ext. 800

WhatsApp: https://wa.me/message/6PTJMRCE6KAYB1