Terms of Service

AGREEMENT TO OUR LEGAL TERMS

We are DETAILERDASH LLC ("Company," "we," "us," "our"), a company registered in Illinois, United States at 9124 Falcon Ridge Dr, Bridgeview, IL 60455.
We operate the website http://www.detailerdash.com (the "Site"), the mobile application DetailerDASH (the "App"), and related services (collectively, the "Services").

Experience a new standard of vehicle care that fits your life. DetailerDASH connects you with DASH pros—skilled local experts who bring a professional shine directly to your driveway, office, or parking garage. We’ve replaced the aggressive mechanical brushes of the tunnel wash with a precise, hand-detailed approach. Using professional-grade formulas and engineered techniques, our pros ensure your vehicle gets the specific attention it deserves without the risk of swirl marks. Book in seconds, track your pro in real-time, and enjoy a showroom finish.

These Legal Terms constitute a legally binding agreement concerning your access to and use of the Services. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY. We will provide prior notice of scheduled changes. Emergency updates to insurance requirements, safety protocols, or platform integrity measures (including anti-fraud and Evidence Vault requirements) will be effective immediately. The Services are intended for users who are at least 18 years old.

1. OUR SERVICES & REGULATORY COMPLIANCE

All Users acknowledge that mobile detailing operations are subject to the Federal Clean Water Act and local Illinois environmental ordinances.

• DASH pro Responsibility: Service providers agree to utilize water-wise techniques (such as rinseless or low-moisture methods) or authorized containment systems to ensure that no "pollutants" (including soaps, detergents, or oils) enter the municipal storm drain system.
• Compliance: Failure to adhere to "Zero-Runoff" standards may result in immediate account termination and personal liability for any environmental fines.

In accordance with the Illinois "ABC Test" for worker classification, the DASH pro acknowledges and agrees:

• They are engaged as an Independent Contractor, not an employee of DETAILERDASH LLC.
• They maintain full control and direction over the performance of the "Shine" or "Refresh."
• They are engaged in an independently established trade or profession and provide their own professional-grade equipment and insurance.

DASH pros warrant they are trained in the safe handling of all professional-grade chemicals. Pros must maintain access to Safety Data Sheets (SDS) for all products utilized on-site and utilize appropriate Personal Protective Equipment (PPE).

By providing an email address and mobile number, Users provide express written consent to receive automated service-related communications (e.g., "En Route" updates, security alerts, business updates, newsletters, promotional emails, promotional test messages). Users may opt-out by replying "STOP.” or “Unsubscribe” listed in the e-mail sent to you from updates@detailerdash.com or info@detailerdash.com or no-reply@detailerdash.com.

Have a question: E-mail us at admin@detailerdash.com.

DASH pros warrant they hold necessary local business licenses/permits. Neighbors must ensure that the location provided for a "Shine" is a legally authorized area where mobile detailing is permitted.

The platform prohibits "Bait and Switch" pricing.

• CAT Verification: If a DASH pro determines a vehicle belongs to a higher Category (CAT 1-3) than booked, they must initialize a "Category Adjustment."
• Consent to Adjust: No work shall begin until the Neighbor explicitly accepts the updated price through the App UI.

Users (both customers and DASH pros) maintain the right to delete their data and remove their account from the platform at any time. To delete your account on the DetailerDASH app: Navigate to your Profile Settings, scroll down to the bottom of the page, and tap on Delete Account.

To protect the safety, security, and integrity of the DetailerDASH marketplace and its community, all prospective DASH Pros must successfully complete a mandatory identity verification check prior to being granted access to the platform or job dispatch feed.

• Verification Mechanism: Verification is conducted via Stripe Identity and native mobile software development kits (SDKs). Prospective Pros must submit a valid, unexpired government-issued photo identification (front and back) and a real-time biometric selfie.
• Biometric & Data Consent: By initiating the onboarding flow, DASH Pros expressly consent to the collection, scanning, biometric facial recognition matching, and verification of their identification documents by Stripe, Inc. and DetailerDASH LLC.
• Verification Gate: Passing identity verification is a strict prerequisite for platform participation. DetailerDASH LLC reserves the absolute right to deny, suspend, or terminate account access to any individual who fails verification, submits forged, altered, or synthetic documents, or refuses biometric validation.

2. INTELLECTUAL PROPERTY & USER CONTRIBUTIONS

We own or license all intellectual property rights in our Services (the "Content" and "Marks"). We grant you a non-exclusive, revocable license to access the Services for personal, non-commercial use.

By posting reviews or feedback ("Contributions"), you grant us an unrestricted, irrevocable, perpetual, worldwide license to use, copy, and exploit them. Contributions must be based on firsthand experience and must not contain offensive, discriminatory, or false statements.

3. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make them available. You agree not to:

• Service Scope Expansion: DASH pros may not perform mechanical repairs; Neighbors may not request unsafe services.
• Automated Data Collection: No scraping or analyzing platform pricing logic.
• Identity Impersonation: No AI-generated or fake profile photos.
• Communication Bypass: No directing communication to personal numbers to bypass the platform's secure payment infrastructure or dispute resolution systems.
• Evidence Vault Manipulation: No uploading of stock, false, or digitally altered photos.

4. PURCHASES, PAYMENTS, AND REFUNDS

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Discover. You agree to provide current, complete, and accurate purchase information. Generally, all sales are final.

DetailerDASH charges a non-refundable Platform Fee on all customer bookings. This fee supports marketplace operations, secure payment infrastructure, customer support, and administrative overhead. The exact Platform Fee will be calculated and displayed to the Customer at checkout prior to confirming a booking.

All detailing services are non-refundable once completed. It is the Customer's responsibility to inspect the vehicle upon completion of the service. If the Customer is not present upon completion, the time-stamped "After" photos uploaded to the Evidence Vault shall serve as conclusive, binding proof of service delivery and quality. Minor subjective grievances (e.g., personal preference on gloss levels or tire shine sheen) do not qualify for a refund or payout deduction.

For each successfully completed detailing service, DASH Pros receive a net payout equal to the agreed Gross Service Amount minus the platform take retained by DetailerDASH LLC:

• Standard Commission Tier: DetailerDASH retains a standard platform commission of 22.5% of the Gross Service Amount. The DASH Pro receives 77.5% as their net service payout.
• Elite / Founding Pro Tier: DetailerDASH retains a reduced promotional platform commission of 18.0% of the Gross Service Amount for qualified Pros (including designated Founding 10 members and detailers who maintain a minimum rolling 4.85-star rating across 25+ completed missions). The Elite Pro receives 82.0% as their net service payout.
• Display Transparency: The exact dollar amount or percentage representing the DASH Pro's net payout will always be displayed within the DetailerDASH App interface prior to submitting a bid or accepting an immediate booking. Bids submitted by Pros reflect their gross offer, and accepted job confirmations establish the binding net payout upon completion.

All payouts to DASH Pros are processed electronically through Stripe Connect Express:

• Payout Accounts: To receive payouts, DASH Pros must maintain an active, verified Stripe Connect account linked to a valid United States checking account or debit card. Pros must complete all secondary banking KYC, tax documentation, and regulatory compliance disclosures requested natively by Stripe.
• Infrastructure & Active Fees: DetailerDASH LLC absorbs the monthly active connected account fees and standard ACH payout transfer fees assessed by Stripe Connect. Net payouts will not be reduced by platform maintenance deductions unless explicitly disclosed for optional services.
• Payout Timing & Cadence: Payout transfers are initiated automatically upon verified completion of the service and successful submission of all mandatory "Before" and "After" photos into the Evidence Vault. Standard bank transfer payouts typically settle within two to three (2–3) business days, subject to standard banking holidays and Stripe Connect rolling reserve policies. Optional Instant Payouts to supported debit cards may be offered subject to third-party network availability and an additional transaction surcharge (typically 1.0% assessed by Stripe).
• Tax Reporting (Form 1099): DASH Pros are independent contractors and bear sole responsibility for all federal, state, and local tax liabilities arising from payouts. DetailerDASH utilizes Stripe Connect to track gross earnings and automatically generate, e-file, and digitally deliver IRS Form 1099 (including Form 1099-NEC and/or Form 1099-K, as applicable by federal and Illinois statutory thresholds).

DetailerDASH LLC reserves the right to withhold, adjust, or debit amounts from a DASH Pro's pending payouts or linked Stripe Connect balance under the following conditions:

• Bypassed Documentation: If a Pro fails to upload compliant pre-service and post-service photographs to the Evidence Vault, and a customer dispute, property damage claim, or non-delivery report is substantiated, the Pro assumes full liability, and the full job payout may be rescinded or offset against future earnings.
• Fraudulent Activity & Chargebacks: If a customer dispute, bank retrieval, or chargeback arises directly from substantiated Pro misconduct, property damage, off-platform solicitations, or fraudulent execution, DetailerDASH LLC reserves the right to charge back the disputed amount against the Pro's linked Stripe balance.

Customers may cancel a booking without penalty provided the cancellation occurs before a DASH Pro is officially en route to the location. If a Customer cancels a booking after a DASH Pro is marked en route, or fails to provide access to the vehicle within fifteen (15) minutes of the Pro's scheduled arrival, a $25.00 Late Cancellation Fee will be automatically charged to the Customer's payment method. This fee directly compensates the DASH Pro for travel expenses and lost scheduling opportunity ($20.00 transferred to Pro, $5.00 retained as platform administrative fee).

In the event that an eligible customer refund is authorized and issued by DetailerDASH, refunds are processed via Stripe Connect and typically require two to five (2–5) business days to reflect on the original payment method statement. DetailerDASH does not control financial institution clearing times. For further information, review the Stripe Services Agreement (https://stripe.com/legal/ssa) and Stripe Refund Policy (https://stripe.com/docs/refunds).

DetailerDASH maintains a zero-tolerance policy for fraudulent customer chargebacks ("friendly fraud"). In the event of a chargeback dispute, DetailerDASH will submit all relevant Evidence Vault media, GPS location logs, timestamped communications, and IP records directly to the payment processor and issuing bank to validate the transaction. Customers who file fraudulent chargebacks will be permanently suspended from the platform and subject to civil collection proceedings.

5. DISPUTE RESOLUTION & LIABILITY

• Informal Negotiations: Parties agree to attempt negotiation for at least thirty (30) days before arbitration.
• Binding Arbitration: Unresolved disputes will be resolved by binding arbitration under AAA rules in DuPage County, Illinois. No class-action basis permitted.
• Disclaimer: THE SERVICES ARE PROVIDED ON AN AS-IS BASIS. USE AT YOUR SOLE RISK.
• LIMITATIONS OF LIABILITY: IN NO EVENT WILL WE BE LIABLE FOR DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES WILL AT ALL TIMES BE STRICTLY LIMITED TO THE AMOUNT PAID BY YOU FOR THE SPECIFIC DETAIL SERVICE GIVING RISE TO THE CLAIM.

6. PLATFORM-SPECIFIC POLICIES

By requesting a "Shine," the Neighbor warrants they own the vehicle or have legal authority. They grant the DASH pro a limited license to enter the property. The Neighbor is solely responsible for securing detailing permission at third-party locations (offices, apartment complexes).

DASH pros are not equipped or required to handle biohazards (including but not limited to mold, blood, bodily fluids, or severe pest infestations). If a DASH pro arrives on-site and must refuse to service a vehicle due to the presence of undisclosed biohazards, the booking will be immediately canceled. In this event, a $25.00 "Respect the Commute" cancellation fee will be automatically charged to the Neighbor's account to compensate the DASH pro for their travel, and the remainder of the service cost will be refunded.

DETAILERDASH LLC retains ownership of all data in the Evidence Vault. You grant us a license to use media for dispute resolution, quality audits, and marketing. We agree to blur or redact license plates for any public marketing materials.

DASH Pro Evidence Mandate: DASH pros are strictly required to capture and upload comprehensive "Before" and "After" photos to the Evidence Vault for every service. If a DASH pro fails to upload the required pre-service photos and a Neighbor subsequently files a property damage claim, the DASH pro automatically assumes full liability for the claim due to a lack of exculpatory evidence. DetailerDASH LLC will not mediate damage disputes if the Evidence Vault protocol was bypassed.

We are not liable for delays caused by Acts of God, including extreme heat (>95°F), heavy rain, or snow. DASH pros reserve the right to reschedule a service if environmental conditions risk worker safety or chemical integrity.

Prior to the DASH pro's arrival, the Neighbor must remove all personal belongings, cash, electronics, weapons, and valuables from the vehicle. Neither DETAILERDASH LLC nor the DASH pro shall be held liable for any lost, missing, or damaged personal property left inside the vehicle during the service.

For strict safety and liability reasons, DASH pros are prohibited from removing, installing, or reinstalling child safety seats. If a Neighbor wishes to have the area underneath a child seat cleaned, or the child seat itself cleaned, the Neighbor must completely remove the seat prior to the Pro's arrival.

Any claims for property or vehicle damage allegedly caused by a DASH pro must be submitted to DetailerDASH Support (admin@detailerdash.com) within 48 hours of the service completion time. DetailerDASH will utilize the time-stamped photos from the Evidence Vault to investigate the claim. Claims submitted after the 48-hour window will be automatically denied.

DETAILERDASH LLC acts solely as a technology marketplace connecting Neighbors with independent DASH pros. We do not provide detailing services. Any claims for vehicle damage, property damage, or theft allegedly caused during a service must be directed solely to the DASH pro and their independent commercial insurance provider. DetailerDASH LLC entirely disclaims all financial liability for any damage caused by a DASH pro. In the event of a dispute, DetailerDASH will provide the relevant time-stamped media from the Evidence Vault to both parties to facilitate resolution.

7. CONTACT US

Phone: +1 (877) 609 3132, Ext. 800

WhatsApp: https://wa.me/message/6PTJMRCE6KAYB1

Email us at: admin@detailerdash.com